Bluverra Care
The part most companies charge extra for.
A purifier is only as good as its last service. Every Bluverra rental includes scheduled technician visits, all replacement filters, and parts and labour for the full term — built into the monthly rate, never invoiced separately.
Every four months
What a Bluverra technician actually does.
Not a filter swap and a signature. A full service takes around 40 minutes and follows a fixed checklist, so the standard is the same whether you're in Bangsar or Bintulu.
Three visits a year, scheduled around you
We contact you a week ahead to agree a slot. Evening and Saturday appointments are available across the Klang Valley, Penang and Johor Bahru.
Standard service checklist
- 1Replace every filter due under your model's schedule
- 2Sanitise the internal water path and dispensing outlet
- 3Clean and disinfect the external housing and drip tray
- 4Verify cold, ambient and hot output temperatures
- 5Test flow rate and check for pressure loss
- 6Inspect inlet connections and the leak sensor
- 7Log the visit and leave a written service record
If something goes wrong
Support that doesn't start with a form.
One number, real technicians, and no attempt to talk you out of a call-out.
48-hour fault response
Report a fault and a technician is scheduled within two working days. If a repair needs a part we don't carry, you get a loan unit at no charge.
Free relocation once a year
Moving house? We uninstall, transport and recommission your unit at the new address once per contract year, at no cost.
Parts and labour included
Repairs are covered for the full term of your rental. You are never quoted for a part on a unit you're still renting.
Need a technician now?
Call +60 12-921 8699 — Monday to Saturday, 09:00 onwards.
Warranty
Covered for as long as you rent.
While a unit is on rental, Bluverra owns it — which means every mechanical and electrical fault is our problem, not yours. There is no separate warranty period to run out.
At the end of your term with no outstanding payment, ownership transfers to you automatically — and we'll quote you a standalone service plan if you want the visits to continue.
- Covered
- Compressor, heating element, pump, control board, valves, sensors, housing defects and all labour.
- Also covered
- Every replacement filter on the scheduled interval, plus any filter that fails early.
- Not covered
- Damage from misuse, unauthorised modification, third-party servicing, flood, fire, or supply outside the rated pressure and voltage range.
- Your part
- Keep the unit accessible for servicing, and let us know within 14 days if you relocate it.
Summary only. The rental agreement supplied at installation is the governing document.