Frequently asked questions.

Installation, the purifier itself, every replacement filter on schedule, a technician service visit every four months, all parts and labour for repairs, and unlimited fault call-outs. There is no second invoice at any point during the term.

No. There is no deposit and no installation fee. Your first monthly payment is collected after the unit is installed and commissioned, not before.

The cost of the unit is spread across more months, so the monthly figure falls as the term lengthens. The 3-year plan costs less in total but more each month. Choose on cash flow, not on headline rate.

Provided there is no outstanding payment, ownership of the unit transfers to you automatically. We will offer a standalone service plan if you want the four-monthly visits and filter changes to continue.

Yes — an outright price is listed on every product page. Note that outright purchase does not include the service programme; that is quoted separately and is the reason most customers choose to rent.

Rental agreements are fixed-term. Early termination is possible but incurs a charge based on the remaining term, set out in the agreement you sign at installation. Talk to us first — relocating or downgrading a unit is often a better answer than cancelling.

Between 45 and 90 minutes for a countertop unit, depending on plumbing access. Floor-standing units such as Wiz S+ take a little longer because the tower has to be positioned and levelled.

Within three working days across the Klang Valley, Penang and Johor Bahru. Other areas in Peninsular Malaysia are typically five to seven working days.

In almost all cases, no. Our technicians connect to your existing mains supply and fit any required T-piece and shut-off valve as part of the installation. If your property needs unusual work, we tell you at the water test, before you commit.

Yes. Relocation within the same property can be arranged, and one free relocation to a new address is included per contract year. Please give us at least 14 days' notice so we can schedule a technician.

Yes — this is most of what we install. Countertop models suit compact high-rise kitchens, and Superslim+ at 164 mm wide was designed for exactly that. Floor-standing units need about 26 cm of floor space near a point.

Sediment and pre-block carbon filters every four months, carbon block every eight, and the Nanotech PAC or UF membrane every twelve to twenty months depending on the model. Each product page lists the exact schedule for that unit.

No. We contact you around a week before each visit is due to agree a time. If the slot doesn't suit, we reschedule — the visit is never simply skipped.

It gets changed at no charge. Hard water and high sediment shorten filter life in some areas, and that is our cost to absorb, not yours.

No, and there is nothing to save — servicing is already inside your monthly rate. Self-servicing or third-party servicing voids the coverage on a rented unit.

A technician is scheduled within two working days for household accounts and within one for business accounts. If a repair needs a part we don't stock, we supply a loan unit at no charge until yours is fixed.

Municipal water is treated to a good standard at the plant. What changes it is the journey afterwards — ageing distribution pipes and building plumbing introduce rust, sediment and picked-up taste, and residual chlorine remains by design. Purification addresses what happens after treatment, not the treatment itself.

SK magic’s Nanotech PAC filtration is designed to remove bacteria and viruses while retaining essential minerals, rather than stripping everything out the way heavy reverse osmosis does. Wiz V goes further in that direction — UF membrane filtration leaves dissolved minerals in the water entirely.

Yes. The free water test produces written readings for total dissolved solids, hardness, chlorine and pH, and you keep the record whether or not you go ahead with us.

Every model is submitted for SIRIM product certification and independent laboratory testing before sale. Certificate numbers are listed in the documentation pack supplied at installation and are available on request beforehand.

Name, contact number, email address, installation address and the water test results for your property. For rental accounts we additionally hold billing details as required to operate the agreement.

To respond to your enquiry, arrange your water test and installation, schedule servicing, and administer billing. We also use contact details to notify you of scheduled visits and any safety-related product notices.

We never sell personal data. It is shared only with the service partners required to fulfil your agreement — installation and service technicians, and payment processors — and only to the extent needed.

Email bobby@bluverra.com.my with your request. We respond within 21 days, in line with the Personal Data Protection Act 2010. Note that data required to operate an active rental agreement cannot be deleted while that agreement remains in force.

Prices shown are indicative monthly rates for the stated contract term and exclude applicable taxes. Your binding price is the one stated in the rental agreement you sign. Promotional rates are subject to the terms and period stated in the promotion.

Specifications are accurate at the time of publication and may change as models are revised. Filtration performance depends on incoming water quality and on adherence to the scheduled service programme.

All text, imagery, the Bluverra name and the Bluverra logo are the property of BLUVERRA SDN. BHD. and may not be reproduced without written permission.

These terms and any rental agreement are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from them.